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About Feedback

Feedback – Breakfast of Champions? Really? About 20 years ago, I was asked to facilitate a 360 feedback program for what was then Centura Bank here in N.C. Over the next year, I coached individuals as they received feedback from people all around them: direct reports, peers, bosses, themselves! In many instances, it was an more…

What is Listening with the Heart?

What is Really Listening? Third-ear listening is connecting and engaging with another human being on an emotional, or even spiritual level. I like how Ann Hart, CEO of Breakthrough Coaching explains it: “If you really want to connect, understand, and influence other people you need the power of listening from the heart. What I mean more…

Change Me, Change Us

Organizational Change Begins With Personal Change When we think about how to get from HERE to THERE, company’s methods are usually limited to adopting the structures, systems, processes, and practices of best-in-class organizations.  Yet many failed change initiatives (e.g., TQM, BPR) are because of a FLAWED ASSUMPTION: while new behaviors and attitudes are the goal, more…

Team Work

What Are Some Team Problems? Lencioni tells it like it is when he explains that many teams lack the kind of engagement they need. In particular, they can’t effectively argue about issues and decisions that are critical to success. “If team members are never pushing one another outside their emotional comfort zones, then it is more…

5 Toughest Work Conversations

By Anne Fisher, contributor  @FortuneMagazine ‘I want a raise’ Before asking for a raise — even if you need and deserve it — it’s easy to let self-doubt take over: What if your boss doesn’t think you’re worth the extra money? What if your boss hasn’t had a pay bump for a while, either, and labels more…

6 Reasons Your Relationship is Suffering

Photo by: Mark Sebastian At some point we all get involved in a serious relationship, be it falling in love with a significant other, or simply establishing an amazingly close friendship.  As soon as this relationship is in place, both parties must do their part to nurture it.  When they fail to do so, solidarity is more…

Do You Whine?

When my friend Elly taught in a middle school, he never hung out in the teacher’s room. He told me he couldn’t bear the badmouthing of students, the whining and the blaming. Of course, not all teachers are like this. In fact, most of them aren’t. And of course, trolling isn’t reserved to the teacher’s more…

9 Lessons from 9 Quotes

Marc and Angel have done it again. “Today I want to share nine inspiring quotes that changed my life.  I’ve listed them below along with supplementary lessons I’ve learned about each one over the years.  I hope they inspire you just as they have inspired me.” The Quotes & Lessons 1.  Intuition “At times you more…

Stinking Thinking

“10 Destructive Faults in Our Way of Thinking” The human mind is wonderful and powerful, but it’s far from perfect. There are several common judgment errors that it’s prone to making. In the field of Psychology these are known as cognitive biases, or fallacies in reasoning. They happen to everyone regardless of age, sex, education more…

What Is Your Work? A Job, Career or A Calling?

The Three Work Attitudes Work is a financial necessity for almost everyone, along with the sacrifices work sometimes demands. It can be drudgery. But work also can be fun and exciting. The competition can be energizing. Work can be an important and positive part of our lives. I learned a lot about this from Amy Wrzesniewski more…